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FAQ

What cards can I use to make a purchase?

We accept the following methods of payment;

creditcardlogos

How long does it normally take to get me my order?

We aim to turnaround all orders within 10 business days of processing the order online. However depending on workload/schedule this may change. In the event that we cannot have your order to you within 10 business days we will contact you to advise.

How do you print the t-shirts?

We use the very latest direct to garment printers in the Kornit Breeze 921 models and digital printers in the Mimaki CJV series ensuring the highest quality prints.

How do you print the mugs?

We use a technique called Sublimation or ‘dye sub’ when printing our mugs. This is fairly common when it comes to short run mug printing. It produced very vibrant images that last as long as the product itself.

What’s the very minimum quantity of shirts I can order for my business?

You must purchase any one of our 4 packages before we can print your company t-shirts.
– Package 1) 10 T-Shirts
– Package 2) 11-25 T-Shirts
– Package 3) 26-50 T-Shirts
– Package 4) 51+ T-Shirts

Do I have to keep purchasing a package each time I need to get shirt done?

If you have already purchased one of our packages at any time you can avail of our after-sales service where you can get as little as a single shirt or mug printed.

Can I get a sample before I commit to a package?

No. Our minimum order quantity is 10 pieces.

I’m not sure what size to get, is there a size chart?

Yes, we provide detailed size charts and product info for each product. Links for these can be found at the bottom/footer of very page. If this doesn’t help we are only too happy to assist you in any way we can by email or phone.

Do you ship abroad?

We provide an international shipping service and a full list of the countries we ship to can be found in the drop down menu when entering your delivery address during the order process. If you do not see your country please email us at enquiries@theteeshoop.ie

Are there any duties to be paid?

Yes. Certain countries within the E.U may apply an import duty on your order, this is the responsibility of the customer to pay these duties. At present we are aware orders being shipped to Switzerland, Norway and Lichtenstein WILL apply a customs charge you will need to pay tbefore you can receive it. Please take this into consideration before placing your order with us.

When is my credit card processed and charged?

Your credit card will be charged when you complete your order online.

Can I cancel my order if I change my mind?

You can cancel your order at any time up to clicking the ‘Place order’ button by exiting the system.

Are my details secure and private?

We use Realex Systems to process our online and telephone orders. Realex are one of the internets most secure payment service providers and we are regularly checked and updated with the best fraud prevention software available to give our customers full peace of mind when shopping on hairybaby.com. Customers personal details are never shared with any third parties. Only the email addresses for those who have subscribed to our newsletters are kept on file and we do not keep credit card details. Once your credit card has been processed your card details are deleted immediately.

© hairy baby clothing co. ltd, unit 101 & 102 harbour point business park, little island, cork, republic of ireland. vat reg no.