To help ensure prompt delivery of your order we recommend using a work address where possible – if a work address cannot be used please use one where you will be present to accept and sign for your delivery.
Who Ships My Order?
We use An Post for all orders. On occasion, An Post may not use your regular postman to deliver your order as it is their courier service. Delivery times are between 9am – 5pm. Please note, as we do not deliver the orders ourselves please do not request that your parcel is left under the bin round the back. We cannot ask the courier to do this and for security reasons cannot write any messages on the package. Thank you.
How Do I Know When My Order Has Been Shipped?
Once we have shipped your order you will receive an automated email to the email address you provided on your registration form. You should expect to receive your order within 1-2 working days of this (Republic of Ireland Only). If you do not receive your order within this timeframe please contact us directly so that we can track your order for you.
What happens if I am not there to sign for my order?
All orders must be signed for by the recipient. In the event that you are not present to accept delivery an attempted delivery docket will be left (please check through any junk mail you may receive). Your order will be brought to your local sorting office and held for collection for 3 days. If it is not collected within this time period it will be returned to us (please note that this may take a number of weeks to come back) and you will be notified by email. Please note you will be liable for return shipping costs where we have to resend or redirect a parcel to you.
Errors with deliveries
From time to time we may receive an order back to us by the courier as ‘Undeliverable’. This will happen if there are ‘Insufficient address details’ or possibly ‘No one at this address’. In the event that an order is returned to us as ‘undeliverable due to insufficient address details’ where we have input the address on the postal label exactly as we received it from the customer, re shipping costs will then be the responsibilty of the customer. Furthermore, we reserve the right to re send the package to the exact same address on the grounds that if the address details are ‘insufficent’ in the first instance then a re attempt to the same address is futile.
Why do The TeeShop need my phone number when I’m placing my order?
In the event that your parcel can’t be delivered the courier will call the number provided and try to arrange delivery with you. This helps to avoid your parcel being returned to us. (Republic of Ireland deliveries only).
© hairy baby clothing co. ltd, unit 101 & 102 harbour point business park, little island, cork, republic of ireland. vat reg no.